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How To Handle Shipping Delays in Your E-commerce Business

Today’s customers are largely connected with online retailers. While they order online for their things, they anticipate high expectations in regard to fast delivery times. 

Faster retailers ship products to the delivery partners, and soon they deliver to the customers, they feel happy and satisfied. 

But that’s not the reality in fact, major retailers suffer delivery delays and losses in heavy. 

Thus identifying the reasons and causes behind delays is important than any in order to bring substantial orders with high customer satisfaction. 

What are shipping delays?

When delivery takes longer than anticipated or scheduled, FedEx’s operational delays and the causes behind them are multiple. Geopolitical events, inclement weather, supply chain interruptions, and other factors can all result in delays, but the end result is typically disgruntled customers.

Customers begin to panic and generally will ask how to get a refund for FedEx Operational Delay matters, resulting in losing brand reputation and customer trust.

  • The data clearly illustrates how common delays are to annoy both customers and businesses.
  • At least one shipment delay has happened to 80% of people.
  • The most annoying thing about placing an online order, according to more than half of customers (53%) is the shipping time.
  • When asked which characteristics of online shopping they valued the most, 41% of respondents cited prompt and dependable delivery.
  • Retailers acknowledged that they face difficulties with delivery times in a survey that they participated in.

Why are shipping delays harmful?

Shipping delays not only detract from the customer experience but also add financial costs to your company. Let’s examine the effects of shipments being delayed in more detail.

Lost business: Over half of consumers continue to shop with brands that deliver goods fastest, and 55% have canceled a delayed shipment due to a bad customer experience. If your packages are delayed—and especially if you don’t respond helpfully—you’re likely to lose customers.

Damaged reputation: Customers who are dissatisfied with a shipping experience frequently vent their frustration by writing bad reviews, filing complaints, or requesting refunds. This erodes consumer trust and damages your brand.

Increased customer service workload: There will be a spike in customer inquiries and complaints during shipment delays. Customer support teams are burdened by this, needing more time and resources to address problems.

You must first comprehend the most frequent reasons for delays before coming up with a strategy to prevent these detrimental effects.

What causes shipping delays?

A number of variables, including inclement weather, geopolitical unrest, peak demand seasons, and more, can result in shipping delays. We’ll go over a few delay causes in this section.

Weather and natural disasters

Logistical networks are frequently disrupted by storms and natural disasters. Packages aren’t always delivered on time by carriers when operating conditions make it unsafe for them to do their jobs.

Extreme weather events rank as the biggest risk that supply chains will face in 2024, per one report. However, weather-related disruptions—even something as basic as winter storms—can result in significant backups, even though they aren’t always as destructive as a powerful hurricane or earthquake.

Global emergencies

Worldwide hostilities cause havoc on the supply chain as a whole, delaying production, distribution, and procurement.

Global events over the last few years have severely disrupted supply chains and delayed shipments. Among the most recent examples are the Red Sea crisis, the COVID-19 pandemic, and Russia’s incursion into Ukraine.

Labor issues

Delivery accuracy and efficiency decrease for carriers and other logistics providers when labor shortages and strikes occur. They are just unable to handle large shipment volumes in the absence of sufficient drivers and warehouse employees.

Consider the hypothetical UPS strike that might occur in 2023. The order fulfillment operations of numerous businesses would have suffered greatly if the 340,000 workers had walked out. The strike was avoided, but it served as a reminder of how important it is to use multiple carriers for package delivery.


You can accomplish more with less work and money when you automate your shipping procedures. Technical problems, malfunctions, and downtime disrupt automated tracking, sorting, and delivery processes. But what happens when your software or equipment breaks down? To put it briefly, you may experience significant shipping delays if your software provider is unreliable.

When it comes to shipping software, reliability is very important. Even a brief pause in processing thousands of orders per day can result in significant delays as packages accumulate in your warehouses awaiting labeling and shipment. Seek shipping software with the highest level of industry reliability to prevent outages.

How to handle shipping delays like a pro

You will be ready to deal with shipping delays like a pro if you have the proper personnel, procedures, and technology. This section will be divided into two sections: anticipating delays and acting upon them.

Preparing for delays

There will always be delays. Unless all of the previously mentioned variables—weather, geopolitical situations, etc.—are under your control. —you’ll come across them eventually. But you can mitigate their negative effects by taking proactive measures.

Plan for worst-case scenarios

You have the ability to prevent or lessen the effects of disruptions because you are aware of what leads to shipping delays. As you examine potential shipping delays, create backup plans for each one.

What would you do, for instance, if a severe storm hits one of your distribution centers and you had to fulfill orders out of a different location? What backup carriers would you use if a major carrier went on strike?

You’ll ease your own burden in the event of a disaster by putting in the hard work of planning and preparation now.

Track packages

One of the best ways to get ready for shipping delays is to track your packages. Through the collection and analysis of tracking data, you can determine the root cause of delays. Once patterns are found, you can take steps to make future processes run more smoothly.

Meeting customer expectations is another benefit of tracking; according to 68% of consumers, they should always be aware of where their orders are during the delivery process.

Monitor your supply chain

Remember to monitor every link in your supply chain in addition to tracking shipments. You can’t expect to ship items on time if you don’t have them in stock when customers place their orders. Remain in constant contact with suppliers, learning about their policies, possible difficulties, and any modifications to their business practices.


A positive delivery experience doesn’t have to be hampered by shipping delays. If you adhere to the aforementioned best practices, you’ll be equipped to deal with them; search for more good options.

Ensure they provide frequent shipping updates, real-time tracking, data analytics visibility, top-notch support, and more are included. 

About Author

Alan Jackson is a Content Strategist at The Next Tech. He writes to help social professionals learn and be aware of the latest in the social sphere. He recently covered an informative article on Calling Out At Walmart with details that matter. 

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