In recent days, a number of users have reported QuickBooks multi-user mode not working issue while trying to access their company files which are stored over the network. Facing such types of multi-user issues can be really frustrating for any user because without access to the company file, which contained all the business information, how one could perform any accounting task. With this post, we are going to discuss the factors that lead to the occurrence of QuickBooks multi-user mode not working issue and the troubleshooting solutions to rectify it.
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our QuickBooks professionals at +1-855-856-0042.
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What are the reasons causing QuickBooks multi-user mode not working issue?
Generally, QuickBooks multi-user mode not working issue arises when QuickBooks doesn’t have enough Windows permission to share thecompany file with other workstations. There are other reasons as well that can cause it, such as:
- Windows Firewall is preventing QuickBooks Desktop from accessing the internet.
What should you do to get rid of QuickBooks multi-user mode not working issue?
Solution 1) Grant Windows permissions to QuickBooks to share the company file
- Press the Windows key to open the Start menu.
- Type “File Explorer” in the search box and select File Explorer.
- Look for the folder that contains your company file and right-click on it.
- Select the Properties option.
- Go to the Sharing tab and select the Share Add button.
- Choose the corresponding QBDataServiceUserXX for your QuickBooks version.
- Set the permission level of both users to Full Control.
- Select the Share button.
Solution 2) Manually configure the Windows Firewall settings for QuickBooks
- Press the Windows key to open the Start menu.
- Type “Windows Firewall” into the search column and select Windows Firewall.
- Select the Advanced Settings option.
- Right-click the Inbound Rules option and select the New Rule option.
- Select the Port option and click on the Next button.
- Make certain that the TCP option is selected.
- In the Specific local ports field, type the port number according to the version of your QuickBooks Desktop.
- After typing the port number, click on the Next button.
- Select the Allow the Connection option and click on the Next button.
- If prompted, make certain that all profiles are selected.
- Select the Next button.
- Create a new rule and name it “QBPorts(year).”
- Select the Finish button.
Repeat the steps mentioned above to create outbound rules. You need to follow all the same steps, except select Outbound Rules instead of Inbound Rules this time.
- Open QuickBooks Desktop and try to perform the required action.
Conclusion:
If QuickBooks multi-user mode not working issue persists even after following all the troubleshooting solutions mentioned above in the post, then there is a possibility that QuickBooks Database Server Manager is failing to open the company file. We suggest you restart QuickBooks Database Server Manager on the server computer or get instant troubleshooting assistance resolving QuickBooks multi-user issues from QuickBooks professionals at +1-855-856-0042.
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