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Countermeasures if QuickBooks crashes when opening company file

QuickBooks comes with an option for cloud storage to store the essential business data of its users and protect it from breaches by any malicious threats. QuickBooks saves the data in a company file which can be accessed whenever you need to work on the business data. However, due to unexpected issues in your system, sometimes the software fails to access the file. In most cases, QuickBooks Crashes When Opening Company File or turns unresponsive. If this similar issue has emerged in your software and you are restricted from opening the company file, go through this blog till the end to explore the causes that might be responsible and the effective solutions to the error.

Assistance in troubleshooting by a QB expert is available at 1.855.738.2784 .

About the issue

This is an unexpected issue as it can arise randomly anytime working on the software. You cannot access the data in the company file as the software will shut down inappropriately before the data file opens. You’ll receive no warning before the software showcases this abnormal behaviour which can result from some damage to the program files. The software will either crash trying to open the company file or freeze for some time before becoming responsive again.


You might face crashes in the software while opening the company file due to following reasons-

  1. The company file causing the crashes is wholly damaged, and QuickBooks faces issues while the file is processed in the software.
  2. You are using an outdated Windows version which has raised compatibility issues in the software.
  3. Some QB processes in the background are crashing due to interference by some other application, or the program files of QuickBooks are missing due to faulty software installation.

You may read also : QuickBooks Outlook Email Not Working


This issue while opening the company file can be rectified using the methods mentioned below-

Solution 1- Use the File Doctor Tool to repair your company file

QuickBooks will be unable to open your company file if it has been damaged and has turned into an unreadable format. The software will crash whenever the damaged file is processed in the software. This can be prevented by repairing the file using the steps below-

  1. Open the QuickBooks Tool hub on your PC.
  2. Tap Company file issues and click on Run File Doctor Tool.
  3. Choose your company file from the list if it is already mentioned; otherwise, use Browse to locate your file.
  4. Enter your QB admin password whenever the software prompts and wait for the tool to finish.
  5. Reopen QuickBooks and try to access the company file.

If the software crashes before opening the company file, try the next method.

Solution 2- Use QuickBooks in Administrator mode

The software is liable to crash if it is not allocated the required permissions to access the files and run QB processes in the background. Using Administrator mode will prevent QB from getting blocked or restricted by misconfigured settings. Refer to the steps below-

  1. Search for ‘QuickBooks’ in the search panel.
  2. Right-click on the QuickBooks icon and select Run as administrator.
  3. Try to access the file in Admin mode.

The software will open the file without crashing now.


This marks the end of our blog; we provided some reasons why QuickBooks Crashes When Opening Company File and the practical countersteps you can use. We hope you applied the solutions and the issue was resolved from your QuickBooks.

You can contact a QB expert at 1.855.738.2784 to resolve your remaining doubts.

You may read also : QuickBooks Crash Com Error

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