QuickBooks error 6123 is a 6000 series error that arises while opening, upgrading, or restoring the company’s file.
This error code occurs with a display message as
“We are sorry, QuickBooks fails to open the company file.”
As it is not a common QuickBooks error, the users might face challenges while solving the error.
In this blog, we are going to provide a complete guide on how you can resolve the QuickBooks error code 6123. So, if you want to eliminate the error, stay tuned and read this blog till the end.
Why does QuickBooks Error 6123 Arise?
Below are the possible reasons why the QuickBooks error code 6123 arises.
- When the user tries to restore a company’s file from the external storage device.
- Poor internet connection.
- Damaged or corrupted QuickBooks company file.
- Firewall settings are creating connectivity problems for QuickBooks in accessing the file.
- When you have not updated the QuickBooks desktop application for a long time.
Easy Ways To Resolve QuickBooks Error 6123
Let’s look at the easiest solution you can follow to resolve the QuickBooks error 6123.
Solution 1: Use QuickBooks Tool Hub
The first recommended solution is to use the QuickBooks tool hub on your PC. This tool can help you resolve many unwanted errors, and 6123 is among them.
Below are the steps you can follow to run the QuickBooks tool hub for resolving error code 6123.
- At first, close the QuickBooks desktop application on your PC.
- Afterward, go to the official website of QuickBooks products and download the QuickBooks tool hub.
- Once the downloading ends, double-click on the downloaded file to open it.
- Thereon, complete the installation process by following the on-screen instructions.
- Then, launch the QuickBooks tool hub on your PC.
- On the home page, click on the “Programs Problem” option on the left side of the screen.
- Thereon, click on the “Quick Fix My Program” option.
- After that, the problem will start repairing the application on your device.
- As the repairing process is completed, exit the QuickBooks tool hub and run the QuickBooks desktop application.
Once you are done with the above steps, examine whether the QuickBooks error code 6123 has been eliminated. If the error is still existing, then jump to the next solution.
Solution 2: Rename the QuickBooks Network Data and Transaction Log File
If the QuickBooks ND or TLG file is damaged or corrupted, it can be a strong reason why the QuickBooks error code 6123 arises. In that scenario, renaming the files can help you resolve the error.
So, given below are the steps that you can follow to resolve the QuickBooks error code 6123.
- Initially, navigate to the folder where the QuickBooks company’s file is saved on your computer.
- After that, search for the network data file with an extension ending as “.nd.”
- Thereon, right-click the file name and select the “Rename” option.
- Next, add “old” at the end of the extension name. Therefore, the file name will end as “.ndold.”
- Similarly, you have to rename the extension of the Transaction Log file from “.tlg” to “.tlg.old.”
After renaming the ND and TLG, then examine if the QuickBooks error code 6123 has been resolved or not.
Solution 3: Create a New Windows Admin User
In case the error arises due to the corrupted windows admin user, then you have to create a new user to get the error resolved.
Let’s take a look at the steps that you can follow to create a new windows admin user on your PC.
- Firstly, navigate to the control panel settings on your device.
- Then, click on the “Create a new user” option under the user icon.
- Now, select the user type as “Administrator,” then enter the account’s login password and name.
- Here, you must ensure to log out from the existing user account.
- Thereon, restart your computer and log in to the newly created windows user.
Once you are done with the above steps, examine whether this method has helped you resolve the QuickBooks error code 6123.
Solution 4: Restore the QuickBooks Backup File
Below are the steps you can follow to restore the QuickBooks backup file.
- First, navigate to the folder where the QuickBooks company’s file is saved on your PC.
- Then search for the QuickBooks file with an extension ending as “.qbb” with the same name as your company’s file.
- After that, press the “Ctrl + C” keys together to copy the backup file and then save it to the local storage on your PC.
- At last, launch the QuickBooks desktop application and restore the company’s file.
Now, at this stage, after following all the solutions mentioned above, the QuickBooks error code 6123 will be resolved.
Summary
That’s the end of this blog. In this blog, we have tried our best to provide you with authentic information on how to resolve the QuickBooks error 6123. In case, after following the solutions mentioned above, you are still facing the error, then you can reach out to our QuickBooks Enterprise Support professional experts through the chat box. You can also send us your query through mail at info@rapidresolved.com. Our team is available 24*7 to take of all your QuickBooks queries.
